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Shipping and Delivery

For a limited time only, enjoy free shipping on all orders to Singapore, Malaysia and the Philippines! No promo code needed — free shipping automatically applies at checkout.

A tracking number will be provided once your order has been dispatched. While the vast majority of orders are delivered within 1-2 working days, there are, however, some circumstances beyond our control. You can most certainly expect your products to be delivered approximately 5-7 working days from the time of dispatch.

Online Order Processing Steps

We've teamed up with the following respective couriers to ship to Singapore, Malaysia and Philippines, and you can use the following contact information to track your order once it's en-route:

Singapore

Courier Phone Email or Form
SF Express 1 800-311-1111/90916170 SF Express Contact Form
XDel 6376 1838 feedback@xdel.com
Music Express +65 6742 4122 enquiries@musicexpress.com.sg
FedEx (For International Orders Only) 1 800-743-2626 FedEx Contact Form

Malaysia

Courier Email or Form
City-Link Express Contact Form
DHL Tracker/Contact
GD Express Tracker/Contact
Ninjavan Tracker/Contact

Philippines

Courier Phone Email or Form
FedEx (For International Orders Only) 1 800-743-2626 FedEx Contact Form
DHL - Tracker/Contact

Please note that shipping may be delayed during holidays or peak periods and additional fees may be charged for rescheduling missed deliveries. You are best advised to contact the delivery courier with your tracking number directly once your order has been dispatched. If you received an email update from us stating that your courier is XDel, do not be alarmed that your tracker is not working. XDel will send you updates and notifications directly to your mobile number or email address!