Shipping and Delivery
For a limited time only, enjoy free shipping on all orders to Singapore, Malaysia and the Philippines! No promo code needed — free shipping automatically applies at checkout.
A tracking number will be provided once your order has been dispatched. While the vast majority of orders are delivered within 1-2 working days, there are, however, some circumstances beyond our control. You can most certainly expect your products to be delivered approximately 5-7 working days from the time of dispatch.
We've teamed up with the following respective couriers to ship to Singapore, Malaysia and Philippines, and you can use the following contact information to track your order once it's en-route:
Singapore
| Courier | Phone | Email or Form |
|---|---|---|
| SF Express | 1 800-311-1111/90916170 | SF Express Contact Form |
| XDel | 6376 1838 | feedback@xdel.com |
| Music Express | +65 6742 4122 | enquiries@musicexpress.com.sg |
| FedEx (For International Orders Only) | 1 800-743-2626 | FedEx Contact Form |
Malaysia
| Courier | Email or Form |
|---|---|
| City-Link Express | Contact Form |
| DHL | Tracker/Contact |
| GD Express | Tracker/Contact |
| Ninjavan | Tracker/Contact |
Philippines
| Courier | Phone | Email or Form |
|---|---|---|
| FedEx (For International Orders Only) | 1 800-743-2626 | FedEx Contact Form |
| DHL | - | Tracker/Contact |
Please note that shipping may be delayed during holidays or peak periods and additional fees may be charged for rescheduling missed deliveries. You are best advised to contact the delivery courier with your tracking number directly once your order has been dispatched. If you received an email update from us stating that your courier is XDel, do not be alarmed that your tracker is not working. XDel will send you updates and notifications directly to your mobile number or email address!